BMC Service Delivery Manager

Role: Service Delivery Manager

Location: Saudi Arabia

Rate: £500pd + expenses

Duration: 4 months

Start: 9th of September

A well-known client specialised in services and security management has an urgent requirement for a Service Delivery Manager to be part of their Solution Delivery team. This role will manage several high-profile projects from inception, through to delivery.

The requirement is to work 4 weeks onsite and one week at home.

Role Specific Responsibilities & Accountabilities

• The ITSDM will be responsible for building relationships with the business enabling effective service management ensuring consistent and appropriate communication for service-related issues and issues
• Ensuring regular service reviews take place with the ITSDM’s aligned business area reporting on the performance and availability of the business areas aligned IT services
• Responsible for identifying opportunities for service improvement, agreeing these with the business and where necessary driving changes to implement improvements
• In partnership with the business ensure IT services are categorised correctly in accordance with the service categorisation model and regularly review the service level requirements to ensure they continue to meet the business requirement
• Ownership of service improvement plans to address recurring failures against the service levels agreed with business
• Accountable for the incident and problem management processes and their effective use by the business and IT operations partner(s).
• Responsible for the continuous improvement of the incident and problem management processes ensuring they are fit-for-purpose

Capability, Knowledge and Experience:

• Proven experience delivering continuous service improvements for the business
• Proven experience coordinating major incidents
• Experience managing suppliers delivering operational run services into an IT operations function.
• Experience working with suppliers delivering IT projects
• Experience leading technical teams in any of the following areas; service desk, data networks, voice, server, database, storage or application support.

If you are interested in the role, please apply below.