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ITSM Business Analyst

 London ContractRef:391

Role: ITSM Business Analyst (CMDB Specialist)

Location: London

Day rate: 400-500pd + expenses.

We are looking for an ITSM centric Business Analyst to help our client who are a FTSE 100 corporate enterprise with a massive ITSM transformation programme. The successful candidate must be familiar with the BMC suite of products (especially remedy) and must have previously implemented a CMDB.

Core roles and responsibilities will include:

  • Being one of the lead business analysts owning the CMDB element of this ITSM transformation programme
  • Working collaboratively with end users across a FTSE 100 company to identify business requirements and how to best utilise BMC’s product suite
  • Document new procedures in a way that both management and end users can understand in relation to the CMDB
  • Build test cases, process change requests and acceptance documentation

You must have the following relevant experience:

  • Proven experience as an ITSM centric Business Analyst
  • Good knowledge of the BMC product suite
  • You must have previously implemented a CMDB

If you are an ITSM Business analyst with knowledge of Remedy and experience of implementing a CMDB then please apply now.

Additional Details

Day Rate£400-500
Start Dateasap
Contract Length6 months

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