ITSM Technical Consultant

A FTSE 250 Support Services business is seeking an IT Service Management (ITSM) Technical Consultant. The Technical consultant will provide technical expertise to support an implementation of a new ITSM suite of products.

This individual will be responsible for developing, investing, and maintaining thought leadership with deep subject matter expertise related to ITSM product capabilities including; Incident, Problem, Change, Service Request, Configuration, Knowledge, Service Level, Asset, Vendor, Contract and Procurement Management.

Key Responsibilities:

• Creation and delivery of solutions for the client addressing requirements through technical architecture in consideration of process design, ITSM Technical Best Practice and Standards
• Ensuring technical deliverables to Client Delivery are complete, consistent, high quality, on time and deliver valued outcomes
• Active Participant and Contributor and thought leader in Communities of that Provides Mentoring, Implementation Support, Maturity Maps and Continual Improvements
• Build Trust and Establish Thought Leadership through Publication Activities: Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.
• Contribute to the continual improvement of Global Delivery and Practice business processes as well as the maturing of the ITSM practice portfolio, capabilities, and best practices
• Provide feedback Loop into BU Product Teams for Continual Improvement of Product Capabilities, Features and Interoperability in consideration of Customer Needs and Requirements

Experience Needed

• Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions
• 3+ years working in the ITSM or IT services/consulting industry
• Knowledge of ITIL, minimum foundation level, ideally higher. Knowledge of other frameworks such as COBIT beneficial.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working in a SaaS environment.
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems during project delivery
• Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Proven team player and team builder

If you are interested in the role, please apply below. Unfortunately, due to the anticipated high level of response, we may not be able to respond to every applicant.