Remedy Architect

A FTSE 100 Media business is looking for a highly talented BMC Remedy Architect to work on various BMC Service Management Product sets and for someone to provide ad-hoc consultancy advice and guidance as required.

The candidate is expected to provide input into the post pre-sales activity to ensure the requirements can be met within the product set and that the timescales are representative of the tasks being requested.

The candidate is expected to provide and review high level designs to be passed across to the delivery team to implement and to review the completed solution against the agreed design.

This individual is expected to make a significant contribution to the successful management of customer relationships and for the identification of new opportunities within the existing customer base, thereby maximising revenue.  Acting as a trusted advisor to customers on their service management projects.

Specific responsibilities include:

• 10 years’ experience working with the BMC products.
• Architecting solutions across multiple BMC technologies, BMC Remedy, BMC Remedyforce etc.
  • These will range from simple solutions to complex global solutions.
• Act as Subject Matter Expert for BMC Products/Modules (e.g. BMC Remedy Change Mgt).
• Installation and configuration of BMC technologies.
• Integration of BMC technologies with the customers’ existing solutions.
• Capturing customer business requirements including the delivery of:
  • Process to technology workshops.
  • Data workshops.
  • Requirements capture workshops.
• Design of customisations (e.g. workflow) across the BMC technologies, in line with customer business requirements.
• Developing and reviewing bids, statements of work and proposal documentation to support customer requirements.
• Project Management and Planning for technology assignments:
  • Defining timescales and risks for and delivering ITSM projects on time and within budget.
  • Performance of assignment Post Implementation Reviews
• Working in a presales environment to deliver related pre-sales activities as and when required.

If you are interested in the role, please apply below. Unfortunately, due to the anticipated high level of response, we may not be able to respond to every applicant.