Remedy Consultant

Role: Remedy Consultant

Location: Basingstoke/Rugby & remote

Salary : 40-65K

Fusion are supporting one of our key clients with a permanent hire for their BMC Remedy team. This well known telecommunications/technology organisation currently have a small Remedy team and they are looking for another hire to help support that environment.

In order to be able to deliver in your role, you will be expected to demonstrate hands-on experience in Remedy up to a recent version. The basic responsibility of the role is to act as a Remedy support consultant/subject matter expert. Along with the below:

Responsibilities:

• Troubleshooting and resolving incidents and defects
• Provide support for various environments including development and production
• Produce recommendations for complex resolution of issues
• Investigate problem tickets and perform environment maintenance
• Flexible to provide on call support (probably 1 in every 4 weeks will be on call)

Experience needed:

• Hands on experience with BMC Remedy v9 ITSM solution
• Experience solving problems related to incident/problem processes
• Ability to fulfill service requests and changes
• Proficiency in design and development of Remedy APIs (Java based) would also be advantageous

This role will initially be based in Basingstoke and will then transfer to Rugby. Worth noting the successful candidate will be able to work predominantly remotely once up to speed.