Remedy Support Consultant

A well-known IT Consultancy is looking for a highly talented BMC Remedy Support Analyst to join a small team. This is an exciting and varied role where you are required to maintain the BMC Remedy v9 ITSM solution that includes multiple environments, interfaces and client customisations.

In order to be able to deliver in your role, you will be expected to demonstrate hands-on experience in Remedy and Atrium Orchestrator.

Responsibilities:

• Troubleshooting and resolving incidents and defects
• Provide support for various environments including development and production
• Produce recommendations for complex resolution of issues
• Investigate problem tickets and perform environment maintenance
• Flexible to provide on call support

Experience needed:

• Hands on experience with BMC Remedy v9 ITSM solution
• Experience using Atrium Orchestrator
• Experience solving problems related to incident/problem processes
• Ability to fulfil service requests and changes
• Proficiency in design and development of Remedy APIs (Java based) would also be advantageous

The candidate will be able to work remotely from anywhere in the UK, however someone based down the M4 corridor would be advantageous.

Due to the nature of the work this role will require the successful candidate to hold UK security clearance to SC level. If you do not already hold this level of clearance you must be eligible for, and willing to undergo, SC checks as appropriate.