Resource Analyst

Fusion Global Business Solutions is an internationally experienced system house for all questions relating to digital enterprise management and IT service management. We offer technological and conceptual solutions for automation, Robotic Process Automation (RPA), service management, multi-cloud management and the digitalisation of non-IT processes. Fusion has enjoyed more than 24 years of success and continues to grow consistently. This track record is the result of Fusion’s singular focus on delivering the skills, professionalism, and integrity that produce successful outcomes for our customers.
Fusion employs a multicultural team on three continents with vast experience in BMC Solutions. Our global service and support are delivered by our unique combination of onshore, near-shore, and offshore resources.
Fusion delivers measured outcomes for our customers with AI-powered service management and operations. We are trusted advisers to more than 250 organisations across the globe and we have delivered more than 4,000 projects with a 100% delivery success record.
As the world’s largest partner of BMC Software and a strategic partner of Automation Anywhere, we trust in the tools and solutions of these market-leading manufacturers. We have a long-standing and exclusive partnership with them. The mutually complementary products of our partners create the basis for us to combine internationally successful applications into individual solutions for an optimal result. To round off our range of services efficiently and effectively, the Fusion Global Business Solutions Group has a number of its own developed products.
Resource Analyst
We are looking for a PMO Resource Analyst to support resource allocation across all service projects across UK, Europe and USA. In this role you’ll will be working with our PMO Team in India and UK.
The PMO Resource Analyst will be coordinating internal and external report
Tasks
• Supporting resource allocation across all the services projects spread across UK, Europe and USA
• Maintaining resource allocation tracker on the internal system called Salesforce
• Processing and managing all Technical Training for all the internal Technical Consultants
• Coordinating internal and external reports; gathering, analysing, and summarizing data and information for project teams.
• Providing special knowledge and data for the project management team(s).
• Looking after Bench resources, assisting and/ or training staff as required
• Assisting and/or training staff as required
• Maintaining and keeping track of resource’s data in the system such as Skills Matrix, Security Clearances etc
• Supporting On-boarding of the contract resources
• Helping the PMO team with any other adhoc requirements
Profile:
• Strong resource management, planning and tracking experience
• Excellent written and verbal communication skills
• Working with Project Managers and other senior stakeholders
• Experience working within a PMO function and strong governance exposure.
• Proactive go-getter mentality and ability to challenge senior stakeholders
Additional Skills:
• Knowledge of salesforce CRM and PSA would be beneficial.
• Strong attention to detail and a pro-active nature