Servicenow Consultant

Role: ServiceNow Consultant

Location : Dusseldorf, Germany

Duration : 3 months, extension likely

Start : January

Rate : €400-550

Responsibilities

We are searching for a Servicenow Consultant on behalf of a German manufacturing company to start in January 2019. The company are currently upgrading their existing instance of Servicenow. When that is complete they will require a large scale amount of integrations which this Servicenow consultant will lead, the core roles and responsibilities will include:

• Gather requirements and design ServiceNow solutions for new implementations, enhancements to existing implementations, systems integrations, and process automation.
• Development activities include creation, customization and modification of application fields, form design, business rules, workflows, scripts, access controls, and more on the various system applications such as Incident, Problem, Change, Knowledge, Service Catalog, etc.
• Develop integrations to client IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required.
• Lead workshops to gather business/technical requirements.
• Consult customers on industry and ServiceNow best practices.
• Coordinate release planning and implementations.
• Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, ITOM, Knowledge, Demand and Release Management modules within the ServiceNow platform.
• Prepare all technology related client facing and internal deliverables.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

The successful consultant will obviously be very familiar with the ServiceNow platform but in addition to this will particularly be an expert in integration’s and will have integrated Servicenow to a host of other enterprise saas you’d expect a large organisation to be using.