ServiceNow Project Manager

A new ServiceNow Project Manager opportunity has arisen, to join an industry leading software company who are growing rapidly. With an international customer base, this role will require the Project Manager to take ownership of the delivery of numerous ServiceNow business critical projects for UK, Europe and USA based clients, with a large focus being on project delivery for a new client based in Cambridge.

The Project Manager will be a highly motivated and business aware individual, able to work effectively with their project teams, with other stakeholders and with the end customer. The Project Manager is expected to understand project finances and will be responsible for their projects profitability.

Principal Accountabilities

• Ensure correct start up and management of the project, implementing the right model and agreed procedures
• Effective use of Management Products including PIDs, Plans, RAID & Communication models to shape delivery such the cost, time, scope and quality are planned to a baseline, and delivery follows the plan.
• Maintain business continuity by maintaining effective project documentation and daily logging
• Effective risk management (to anticipate issues) via identify, assess, plan, implement and monitor.
• Effective Issue management and escalation where necessary. Escalating promptly any issues that may in future have an impact on the business or the future relationship with the customers.
• Effective booking and management of resources required for project delivery
• Changes which impact project budget are communicated with account management at the earliest opportunity
• Maintain customer  internal weekly reporting methods such that project status and progress is accurate and understood at all levels.
• Continued Business Justification via End stage gate reviews, acceptance procedures and project board and customer approvals.
• Effective management of Stakeholders including other key  service providers and 3rd party organisations.

Essential Knowledge and Experience

• Proven experience in the delivery of application development projects
• Delivery of ServiceNow or ITSM based projects.
• Commercially aware with supplier/partner relationship development skills
• Creative problem solver
• Experience of running a number of simultaneous projects successfully
• Organised and structured approach to project documentation and project data.
• Effective communicator at all levels

Desirable

• Experience of working in a consultancy business model or similar where time is billed to clients.
• Agile/Waterfall/Prince2 project management accreditation
• A good understanding of technology solutions
• Experience of ITIL, Acceptance into Service processes.
• MSP foundation certification
• Experience working with Microsoft Project
• Holds current driving licence and able and willing to travel