Privacy Policy

1. Introduction

1. Fusion Business Solutions (UK) Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this parent website, https://www.fusiongrm.com and associated sub-sites and regional websites (collectively “our sites”) and will only collect and use personal data in ways that are described here, and in a manner, that is consistent with Our obligations and your rights under the law.

2. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of our sites. If you do not accept and agree with this Privacy Policy, you must stop using our sites immediately.

2. What Does This Policy Cover?

1. This Privacy Policy applies only to your use of our sites. Our sites may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

2.1 Definitions and Interpretation

1. In this Policy the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of our sites;
“Cookie” means a small text file placed on your computer or device by our sites when you visit certain parts of our sites and/or when you use certain features of our sites. Details of the Cookies used by our sites are set out in section 2.12, below;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“personal data” means all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via our sites. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means Fusion Business Solutions (UK) Ltd, a limited company registered in England under company number 03508523 whose registered address is Fusion Business Solutions (UK) Ltd, Unit 1, Wallbrook Business Center, Green Lane, Hounslow, Middlesex, TW4 6NW, United Kingdom.

2.2 Information About Us

1. Our sites are owned and operated by Fusion Business Solutions (UK) Ltd, a limited company registered in England under company number 03508523, whose registered address is Fusion Business Solutions (UK) Ltd, 55 Stains Road West Sunbury-on-Thames TW16 7AH United Kingdom.

2. Our Data Protection Officer is Jeremy Bowman, and can be contacted by email at jeremy.bowman@fusiongbs.com, by telephone on 0208 814 4802 / 07956 025539, or by post at the registered address above.

3. We are certified to BSI ISO 27001:2013 for the purpose of managing Information Security.

2.3 Your Rights

1. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

  • The right to be informed about Our collection and use of personal data;
  • The right of access to the personal data we hold about you (see section 9);
  • The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 9);
  • The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 13);
  • The right to restrict (i.e. prevent) the processing of your personal data;
  • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
  • The right to object to Us using your personal data for particular purposes; and
  • Rights with respect to automated decision making and profiling.

2. If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 13 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

3. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

2.4 What Data Do We Collect?

1. Depending upon your use of our sites, we may collect some or all of the following personal [and non-personal] data (please also see section 12 on Our use of Cookies and similar technologies):

  • Name;
  • Date of birth;
  • Business/Company Name
  • Job Title;
  • Profession;
  • Contact information such as email addresses and telephone numbers;
  • Demographic information such as postcode, preferences and interests;
  • IP address;
  • Web browser type and version;
  • Operating system;
  • List of URLs starting with a referring site, your activity on our sites, and the site you exit to;

2.5 How Do You Use My Personal Data?

1. Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one or more of the following purposes:

  • Providing and managing your Account;
  • Providing and managing your access to our Site(s);
  • Personalising and tailoring your experience on Site(s);
  • Personalising and tailoring our services for you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email AND/OR post that you have opted-in to (you may unsubscribe or opt-out at any time by visiting our Preference Center online at: http://content.fusiongbs.com/EmailPreferences).

2. With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

2.6 How Long Will You Keep My Personal Data?

1. We will not keep your personal data for any longer than is necessary or considered reasonable. Your personal data will, therefore, be kept for the following periods, or, where there is no fixed period, the following factors will be used to determine how long it is kept:

  • Original period for the reason for collection of information (e.g. fixed period for the delivery and completion of a contract);
  • 6 monthly data audits, where data will be removed in 3 years from last contact or 7 years when associated with business or financial transactions;
  • Legal or statutory requirements (retention due to statute);
  • Until notified to stop processing by a data subject;
  • Exercising the right to be forgotten by a data subject;

2.7 How and Where Do You Store or Transfer My Personal Data?

1. We share your data within the group of companies of which we are a part. Where this involves the transfer of personal data outside the EEA, our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the European Commission.

2. Please contact us using the details below in section 13 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

3. The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

  • Restriction of access to information to authorized persons only;
  • Encryption of data at rest and in transit;
  • Contractual and legal protection of data;
  • Password and passphrase protection of data; and
  • Pseudonymization wherever possible.

2.8 Do You Share My Personal Data?

1. We may share your personal data with other companies in our group for legal and regulatory purposes, or for the provision of contractual services, or for marketing purposes to which you have opted-in. This includes our subsidiaries.

2. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of government authorities.

3. We may sometimes contract with third parties to supply certain services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some of your personal data that we hold.

4. If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in section 7.

5. If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in section 7.

2.9 How Can I Control My Personal Data?

1. In addition to your rights under the GDPR, set out in section 3, when you submit personal data via our site(s), you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.

2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you from receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receive.

2.10 Can I Withhold Information?

1. You may access certain areas of our site(s) without providing any personal data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.

2. You may restrict our use of Cookies. For more information, see section 12.

2.11 How Can I Access My Personal Data?

1. If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

2. All subject access requests should be made in writing and sent to the email or postal addresses shown in section 13.

3. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

4. We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

2.12 How Do You Use Cookies?

1. Our sites may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by and are used only by us. We use Cookies to facilitate and improve your experience of our site(s) and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

2. All Cookies used by and on our site(s) are used in accordance with current Cookie Law.

3. Before Cookies are placed on your computer or device, you will be shown a pop-up message notifying users of our use of cookies. By giving your consent to the placing of Cookies you are agreeing to the terms of this policy, and enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies and remove any placed by our sites; however not consenting to the placement of cookies constitutes means you should not continue to use our site.

4. Certain features of our site(s) depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our site(s) may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

5. The following first-party Cookies may be placed on your computer or device:

Name of Cookie Purpose Strictly Necessary
_ga Google Analytics No
_gid Google Analytics No
_gat Google Analytics No
irc Wordfence No
wfvt_1349627779 Wordfence No
wordfence_verifiedHuman Wordfence No
WordPress_test_cookie WordPress No

6. In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

7. You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access our sites more quickly and efficiently including, but not limited to, login and personalisation settings.

8. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

2.13 How Do I Contact You?

1. To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Jeremy Bowman, Director of IT & Information Security:

Email address:
privacy@fusiongbs.com

Telephone number:
+44 (0)208 814 4802.

Postal Address:
Fusion Business Solutions (UK) Ltd
Unit 1, Wallbrook Business Center
Green Lane
Hounslow
Middlesex
TW4 6NW
United Kingdom

2.14 Changes to this Privacy Policy

1. We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

2. Any changes will be immediately posted on our site(s) and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site(s) following the alterations. We recommend that you check this page regularly to keep up-to-date.